MY DELIVERIES
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You've got questions - we've got answers

Below are common questions we get about what we do! If your question is not listed, give us a call or send an email. Contact Us

Q: What is the difference between the Farm box and the Mixed Fruit/Vegetable Box?

A: The Farm Boxes contains some local produce and some sourced produce. The Mixed Fruit/Vegetable Boxes contain sourced fruit and farm veggies. The Local Farm Boxes consist of items only from our farm or a neighboring farm.


Q: Is your produce organic?

A: Our farm is not certified organic. We use the same pesticides allowed in the organic program, but we do use synthetic fertilizers. We do not have to spray anything during certain times of the year. Please feel free to contact us for further details.


Q: Do I have to get a box or can I just pick and choose items from the online Farmer's Market?

A: Customers can choose a box and/or shop our online Farmer's Market and pick items individually. Our minimum purchase is $20.00 (plus $3.00 delivery fee).


Q: How is the meat delivered?

A: The meat is frozen and is packaged in an insulated bag along with a small ice pack. Leave both the insulated bag and the ice pack on the porch for us to pick up on your next delivery. You will still need to leave a cooler with additional ice or ice packs if you will not be home for the delivery.


Q: Is there a deadline for placing my order?

A: All orders, delivery holds or add ons must be completed 3 days before your scheduled delivery. For example, for a Friday delivery, the deadline is Tuesday at midnight.


Q: What if I am not home for my delivery?

A: Leave a cooler with ice or ice packs by your door. We will place your order in it. We have soft-sided coolers available for a $10.00 deposit (refunded if you cancel service or return to us).


Q: When do I pay for my order?

A: We accept all forms of payment. When making an account with us you can place a credit card on file which will be processed the morning of your delivery or you can give your payment to the delivery driver when receiving your order. If not home when the delivery is made you can make specific notes on your account on where your payment will be left for the delivery driver. We will be unable to leave the delivery if the payment is not there when the driver arrives.


Q: What if I am not satisfied with my order?

A: If for any reason you are not completely satisfied, please contact us at csa@harvesttohouse.com or at 940-222-8707 within 48 hours of receiving your delivery. We will be happy to replace any product that does not meet your standards.


Q: Is there a long term commitment to this service?

A: No, our customers can choose to order as frequent as they like and can cancel at any time.